Documentation
Running Tickets
Guides for the people who set up a venue, sell at the counter, work the door and support fans, plus a short introduction to the API. Everything here describes the product as it is today.
Getting started
From a new account to a published event: venue, seat map, tiers, sale phases, payouts.
Read →Selling online
How a fan buys: discovery, reminders, the waiting room, the seat picker, checkout.
Read →Box office
Sell, will‑call, reprint, void and refund at the counter.
Read →Door scanning
The scanner apps, offline mode, and what each scan result means.
Read →Tickets, transfers & reminders
What fans receive, how transfers work, and what support staff need to know.
Read →Team & roles
Who can do what, and how to invite people.
Read →Marketing links
Branded links, attribution and the marketing report.
Read →API
Authentication, the specification, and conventions.
Read →The five portals
| Portal | Address | Who uses it |
|---|---|---|
| Storefront | ticketdemo.xyz | Fans: browse, buy, My Tickets, transfers |
| Management | manage.ticketdemo.xyz | Owners, managers, promoters: venues, charts, events, pricing, team, marketing, payouts |
| Box office | box.ticketdemo.xyz | Counter staff and managers: sell, will‑call, door |
| Scanner apps | iOS and Android | Door staff: scan tickets, offline‑capable |
| Admin | Platform operators only | Fee rules, platform settings, disputes |
Signing in is the same everywhere: one account, and what you see depends on the roles it holds. See Team & roles.