Guide

Selling online

What a fan experiences from finding a show to holding a ticket, and what you control at each step.

Discovery

The storefront lists published events. Fans search by name, filter by date and city, or use “near me”. On a first visit the site suggests a location from the network and applies a sensible radius; a fan can switch to GPS or clear it. Distances show in miles for US visitors and kilometres elsewhere.

Event pages show the name, date, venue, artwork, description, and the on‑sale or presale timing in the venue's time zone.

Reminders

When an event is published but its general sale hasn't started, fans see Remind me. Setting one requires a signed‑in account with a verified email; nothing is ever sent to an address typed into a form. The reminder is one email when the waiting‑room lobby opens (a phone alert through the app is built and enabled per deployment), with a one‑click unsubscribe. A fan gets one reminder per on‑sale.

The waiting room

For an event with the waiting room enabled:

• Lobby. Fans who arrive during the lobby window wait together. Arrival order in the lobby carries no advantage.
• T0. At the on‑sale moment every lobby member is given a random position. Refreshing or opening more tabs does not change it.
• Late arrivals join behind the lobby in the order they arrived.
• Draining. Fans are admitted at a rate you set, which an optional controller adjusts as it watches load and seat contention.
• Bot gate. Joining requires passing a challenge; failed challenges are refused.

What the fan sees is a calm panel with the show and date, a steady “Getting you in” title, and, once known, the number of people ahead. Refreshing, or closing and reopening the tab in the same browser, keeps their place; a different browser or device starts over.

Picking seats

The seat map shows availability live. Seats are coloured by price tier, accessible and companion seats are marked, and GA areas show how many remain. Presale seats appear once a fan enters the access code. Accessible seats and GA accessible capacity are a reserved pool: a general purchase can't take them.

Holds run on one timer for the whole cart, shown on screen. Adding a seat doesn't restart the clock. When the timer expires the seats are released and the fan can start again.

A per‑customer ticket cap, set by the platform operator, applies to each cart.

Checkout

• The review page lists each seat (section / row / seat) or GA line with its face value, the fees, and the total. The fees a fan sees are frozen when they're admitted, so a change you make during an on‑sale never surprises someone already buying.
• Payment is by card through Stripe, with 3‑D Secure when the bank asks for it. Card details never touch the platform.
• After payment the fan sees a short “Payment received, issuing your tickets” state, then the confirmation: the show first, every seat named, totals below.
• Tickets go out by email immediately, with a QR for each ticket, and appear in My Tickets.

Online sales are card sales. Free or complimentary tickets are issued at the counter as comps (see Box office).

What you control